Refunds/Cancellations

Hire cancellations need to be notified in writing to mail@brisbanebabyhire.au immediately.

We understand plans can change quickly when travelling with children. We offer the following solutions to your cancellation:
– The hiree can choose to be in credit (in full) for a future hire, OR
– Request a refund where a non-refundable $20 administration fee is deducted. The remaining refund will be processed back to the account it was paid from within 7 business days. If paid by ZipMoney or Afterpay, an extra 5% merchant fee will be deducted to cover their non-refundable charges to us.

If hired equipment has already been collected or delivered, costs will be deducted from the refund as follows:

• Costs of hire term since delivery/collection
• Any delivery/collection fees incurred by Brisbane Baby Hire & Install
• Merchant fees if applicable (5% – Zipmoney/Afterpay), Nil if bank transfer or credit card.

Purchased items

Items purchased in store or online are not refundable. Please choose carefully. Contact the manufacturer for warranty issues.

Contact us at mail@brisbanebabyhire.au for questions related to refunds and cancellations