Refunds/Cancellations

Hire cancellations need to be notified in writing to help@brisbaby.com immediately.

If more than 24 hours notice is given and payment has been made for the booking, all monies will be refunded within 7 business days back to the same account the money was paid from.

If less than 24 hours’ notice is given, the hiree can choose to be in credit in full for a future hire, or choose a refund where $25 administration fee is deducted.

If hired equipment has already been collected or delivered, costs will be deducted from the refund as follows:

• Costs of hire term since delivery/collection
• Any delivery/collection fees incurred by Brisbane Baby Hire & Install

Purchased items

Items purchased in store or online are not refundable. Please choose carefully. Contact the manufacturer for warranty issues.

Contact us at {email} for questions related to refunds and cancellations